SILK ROAD LUTE (“we”, “us”, or “our”) operates the website silkroadlute.com. This Privacy Policy informs you of our policies regarding the collection, use, storage and disclosure of personal information we receive from users of our website.
1. Personal Information We Collect
We collect personal data that you voluntarily submit to us:
- Name, email address, WhatsApp/WeChat number, shipping address, contact information when you submit contact forms, place orders or register an account.
- Order related information such as payment records, product requirements and correspondence history.
Automatically collected information:
- Website log data including IP address, browser type, device information, page visit records, collected via cookies and analytics tools.
2. How We Use Your Personal Data
We use your personal information only for these purposes:
- To process your order, manufacture custom pipa instruments, arrange delivery and communicate regarding your order.
- To reply to your inquiries, provide customer service and technical support.
- To send essential order updates. We will NOT send unsolicited marketing emails unless you explicitly opt‑in.
- To detect fraud, protect website security and comply with legal obligations.
3. Sharing Your Personal Information
We do NOT sell, rent or trade your personal information to third parties for marketing purposes.
We may share your data only with trusted service providers who assist our business:
- Payment processor (PayPal), shipping carriers, website hosting provider, email service provider.
All third parties are bound by data protection obligations and are only allowed to process your data for agreed tasks.
We may disclose personal data if required by law, court order or to protect our legal rights.
4. Cookies
Our website uses cookies to improve browsing experience, collect anonymous website statistics.
You can disable cookies through your browser settings, but some website functions may become unavailable.
5. Data Retention
We keep your personal data only as long as necessary to fulfill the purpose collected.
Order information will be retained for accounting and dispute resolution for the required legal period. When data is no longer needed, we will securely delete or anonymize it.
6. Your Data Rights
If you are a visitor from the European Economic Area, you have the right to:
- Access a copy of your personal data stored by us
- Request correction of inaccurate personal information
- Request deletion of your personal data
- Object to or restrict data processing
- Data portability
To exercise your rights, please email us at info@silkroadlute.com. We will respond within 24 working hours.
7. Data Security
We adopt reasonable technical and administrative measures to protect your personal data. Please note that no internet transmission or electronic storage method can guarantee 100% security.
8. Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted on this page. Your continued use of our website after updates means you accept the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@silkroadlute.com